Box Office FAQ

Kate Wallich: Dream Dances

Kate Wallich: Dream Dances (photo: Stefano Altamura)

 

Answers to all your burning questions! Use the menu below to jump to different sections. If you don't see your question answered below, please contact the Box Office at info@ontheboards.org or 206-217-9886. 

 

Planning Your Visit

Can I reserve seats?
Is there accessible seating at OtB events?
Is American Sign Language (ASL) interpretation provided at OtB events?
Can children attend performances?
Can I take photos or video during the performance?  

 

Purchasing Tickets

How do I purchase subscriptions/tickets?
What payment methods can I use?
Does OtB offer youth, senior, or group discounts?
How will I receive my tickets?
Why are there handling fees?
Why fees? Why not just raise ticket prices instead?
Is there a waiting list for sold out shows?

 

After Purchasing

Can I return tickets?
I didn’t receive an email confirming my ticket order.
I can’t use my tickets, what can I do?
I lost my tickets, what can I do?
I can’t make the original date on my ticket; can I exchange it for another date?
I’m running late! Can I still attend the show?

 

 

Planning Your Visit

 

Can I reserve seats?

All seating for OtB events is unassigned (aka “General Admission”). It’s first-come, first-served. Note that our lobby is open one hour prior to performance times for ticket sales and will call, and our lobby bar (aka “FUBAR”) will also be open for business, so you’re welcome to come hang out before the house opens (house will generally open a half-hour before curtain, unless otherwise requested by artist).  

 

Is there accessible seating at OtB events?

Yes. Accessible seating is available for both our Mainstage and Studio shows. The ADA entrance is located on the Roy Street side of the building; please ring the doorbell by the mailbox for entry. If you require assistance for an upcoming performance, please contact us at 206-617-9886 so we can accommodate your needs. 

 

Is American Sign Language (ASL) interpretation provided at OtB events?

ASL interpretation is available with a minimum 3-4 weeks advance notice. Please contact us at 206-217-9886 to make arrangements. 

 

Can children attend performances?

Children under the age of 6 are not permitted to attend shows due to the nature of the work and the preferences of performing artists. Children ages 6 and older must be accompanied by and seated with an adult. However, we offer childcare at our Sunday shows for children up to 10 years of age. Check here for more information. 

 

Can I take photos or video during the performance?

No. As a courtesy to the performing artists, we do not permit photography, audio recordings, or filming during performances. 

 

 

Purchasing Tickets

 

How do I purchase subscriptions/tickets?

Most subscriptions and tickets are available for purchase online. If you have questions or would like to order over the phone, call 206-217-9886 between Tue-Fri, 12-4 pm.  

The lobby box office will be open 1 hour before performances for will call and walk up sales (if available).  

 

What payment methods can I use?

OtB accepts all major credit cards (Visa, Mastercard, American Express, and Discover), cash, and checks. 

 

Does OtB offer youth, senior, or group discounts?

Yes! Discounted tickets are listed below and are available online, over the phone, or in person one hour before show time (if available). Discounts are not valid with any other offer. Tickets are limited to one per person and are subject to availability. All tickets will be held at the Lobby Box Office until a valid ID is presented for each discounted ticket.  

Under 25 
$12
$15 week of 

Seniors (65 and over) 
$21
$23 week of 

TeenTix (ages 13-19) (Sign up at TeenTix.org or at the lobby box office)
$5 

Groups of 10 or more 
Contact the Box Office at 206-217-9886 or info@onthboards.org 

 

How will I receive my tickets?

All subscribers receive a subscriber package in the mail, which includes information about benefits as well as physical tickets for the shows you’ve signed up for. Single ticket buyers can choose to have their tickets emailed, picked up at will call, or mailed to an address. (Note that mailing fees apply; see below.) Emailed tickets do NOT need to be printed, as they can be scanned if displayed on a smart phone.  

 

Why are there handling fees?

Handling fees help us offset the cost of the resources and technology required to run our ticketing system. Different fees apply to different kinds of orders. See below for a breakdown of the different fees. 

Note: Under 30 subscriptions will be held at will call for age verification. Monthly Payment Plan subscriptions will also only be available at will call. Tickets (subs and single tickets) will be mailed only if they are purchased by the Friday prior to the show week. 

Subscriptions 
$6.50 online / $4.00 by phone / $3.00 for mailed-in order forms 

Single tickets (general admission, purchased in advance of performance week)
$4.00 online / $3.00 by phone
+ $1.00 for tickets by mail / $0.00 for tickets by email or will call 

Week-of Single tickets (general admission, purchased the week of performance)
$4.50 online / $3.00 by phone
+ $1.00 for tickets by mail / $0.00 for tickets by email or will call 

Discounted single tickets (Senior, Under 25 — both advanced and week-of)
$3.50 online / $3.00 by phone
+ $1.00 for tickets by mail / $0.00 for tickets by email or will call 

 

Why fees? Why not just raise ticket prices instead?

The revenue generated from ticket sales goes directly to supporting artistic production and artist development at On the Boards. The handling fees on top of that are directly related to the cost of labor and technology that makes ticketing possible for us. We prefer this type of structure in order to make it clear where the dollars end up.  

 

Is there a waiting list for sold out shows?

Yes. A waiting list will be started during Box Office hours (Tue-Fri, 12-4 pm) for that evening's performance only. Please call during these hours to get your name on the waiting list; we’ll process the transaction right away so please have your credit card ready. 

To check whether you have seats, please check in with the Lobby Box Office at least 15 minutes before show time. We will only seat as many people as we think there are seats available. If you do not get seated, you will receive a refund. We won’t be able to tell if you’ll be seated until show time and we see how many seats are left unclaimed. 

 

 

After Purchasing

 

Can I return tickets?

Tickets and subscriptions are non-refundable; all sales are final. 

 

I didn’t receive an email confirming my ticket order.

If you didn’t receive an order confirmation email, we likely did not receive your order. Please contact the Box Office at 206-217-9886 to check on your order status.

 

I can’t use my tickets, what can I do?

You’re welcome to give tickets to friends, family, or whomever you’d like. If you know you won't make a show in advance, you can give your ticket to the Ticket Bank 1-2 weeks ahead of the scheduled performance. The Ticket Bank allows potential audience members to attend shows which would otherwise be financially prohibitive. Learn more about Ticket bank here

 

I lost my tickets, what can I do?

Was your ticket emailed to you as a PDF? If so, we can scan your ticket from your smartphone. Did you delete that email and/or that PDF? Contact the Box Office at 206-217-9886 and we'll resend it to you. You can also visit the Lobby Box Office up to 1 hour prior to a performance and Box Office staff will assist you.   

 

I can’t make the original date on my ticket; can I exchange it for another date?

Yes, and it's easy to do. Both subscribers and single ticket holders can exchange their tickets. Note that tickets can be exchanged only for a different performance of the same event.

Subscribers may exchange tickets online for no cost up to 24 hours before the originally ticketed event. Exchanges made less than 24 hours in advance will be subject to a $5 per ticket fee. Click here to visit the Subscriber Ticket Exchange

Single ticket holders will be charged $5 per ticket for exchanges. Exchanges should be made no less then 24 hours in advance of the originally ticketed event. To make an exchange, please contact the Box Office at 206-217-9886. 

Both subscribers and single ticket holders will need to present the original tickets to the Box Office in order to pick up new tickets. Exchanges are made on an availability basis and cannot be guaranteed.  

 

I’m running late! Can I still attend the show?

Late seating is not guaranteed, and is at the discretion of the performers and the House Manager. 

Subscribe now and save 30% on the cost of single tickets! 

This special subscription for young art lovers gets you tickets for all shows + perks for only $144! 

Join fellow audience members after Saturday season performances to share thoughts and reactions over drinks at the FUBAR.